Questions, Answered

Most orders are dispatched within 2–4 business days and delivered across India in 5–9 business days, depending on your location. Made-to-order and heavily embellished pieces may take slightly longer to dispatch — we'll keep you posted.

Yes — we offer free shipping on all orders across India, no minimum cart value required.

Once your order ships, you'll receive a tracking link by email/SMS. You can also track it anytime from our Order Tracking page using your order ID.

For international orders, please reach out to us directly on WhatsApp or email so we can confirm shipping options and timelines for your country.

We offer an easy 7-day return window from the date of delivery. Items must be unused, unwashed, and with original tags and packaging intact.

Go to My Account → Orders, select the item, and raise a return request — or simply message us on WhatsApp with your order ID and we'll guide you through it.

Once the returned item passes quality check, refunds are processed within 5–7 business days to your original payment method.

Yes, subject to stock availability. Raise an exchange request within the 7-day window and we'll arrange it for you.

Each product page includes a detailed size chart with bust, waist and length measurements. We recommend measuring a similar outfit you already own and comparing before ordering.

Select gowns, lehengas and Anarkalis are available in custom sizes. Message us on WhatsApp with your measurements before ordering and we'll confirm feasibility.

No worries — it's covered under our 7-day return/exchange policy as long as the tags are intact.

We accept UPI, RuPay, all major debit/credit cards, and net banking through a fully secure checkout.

Absolutely — all transactions are encrypted and processed through trusted, secure payment gateways. We never store your card details.

COD availability is shown at checkout based on your pincode and order value.

We recommend dry cleaning only for heavily embellished pieces (Gota Patti, mirror work, sequins). For simpler cotton or rayon kurtis, a gentle hand wash in cold water works fine.

We photograph every piece true to colour, but slight variation is natural with handcrafted embroidery, dyeing and mirror work — it's part of what makes each piece one-of-a-kind.

Enter your code (like our festive FABVILLA10) in the coupon box at checkout and click Apply — the discount reflects instantly before payment.

We're on WhatsApp and email — see the contact card below. Our team typically replies within a few hours.